McDonald's has been under the public radar for so long now. Not once or twice but the fast-food chain has screwed it up several times by mixing unwanted substances in it.
Lately, the Bangkok based branch of MC Donalds came into public attention for a very bad reason. A customer in a Facebook story (which is now going viral) reported that as he visited the restaurant to have a cup of coffee, he saw "cockroach legs" floating on the top.
Update เพิ่มเติม :–ทาง Mc โทรมาชี้แจงเบื้องต้นแล้วนะครับว่าปรกติจะมีการทำความสะอาด + ตรวจเช็คในแต่ละสาขาสำหรับกรณีนี้…
The post in his domestic language but as per HT, the customer said that he thought the case was with cup and hence requested to replace it. However, he was appalled to know that it was not a cup but the whole machine had this problem. HT quotes him as saying in the post-
"But when the employees poured another cup, it seemed that they found more cockroach legs in the coffee. I felt even more terrible."
The story got about 14 thousand likes and more than 1700 shares. Finally, McDonald's Thailand had to issue a public apologise.
In the apologies post, they assured customers that the employees would follow the global fast food chain's safety standards.
The statement in Thai said the concerned outlet's manager had apologised to the customer about the incident and provided a fresh cup of coffee, according to Channel News Asia.
McDonald's also said staff members at the outlet had opened the coffee maker to check it in line with food safety standards. The machine was later taken away for an inspection.
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